How AuctionMyCamera Works

1. The Basics

• Items are listed into timed auctions. You can place bids while the auction is live.
• Sellers list the actual item (no stock photos) and must describe condition honestly.
• Auctions may use a soft close to reduce last-second sniping (details below).
• Payments are processed securely via our payment provider (e.g. Stripe). We do not store full card details on our servers.

2. Buying – Step by Step

1. Create an account and verify your email. You can then browse and bid on live auctions.
2. Browse listings and read the condition notes carefully. Check photos, included accessories and any faults.
3. Place a bid. When you bid, you’re making a binding offer to buy if you win.
4. Watch for outbids and bid again if you want to stay in.
5. Pay securely when required by the flow (and/or via an authorised saved payment method where enabled).
6. After dispatch, you confirm receipt in your dashboard so the seller can be paid.

3. Selling – Step by Step

1. Register and complete your profile. We need contact details for marketplace operations and support.
2. List your gear from your dashboard. Add accurate condition notes, clear photos, and what’s included.
3. Approval where required. Some listings may be reviewed before going live.
4. Auction goes live. Your listing runs for its scheduled window.
5. Sale completes. If you have a winning bid, the buyer completes payment and a deal is created.
6. Dispatch & tracking. You dispatch within the stated window and add tracking/proof where available.
7. Payout. Once the buyer confirms receipt (or the platform flow completes per the Terms), payout is released minus any applicable fees.

4. Auction Timing & Soft Close

Auctions run on timed windows. Some key rules:

• Soft close: bids placed near the end may extend the end time to reduce last-second sniping.
• Binding bids: when you bid, you’re committing to complete the purchase if you win.
• Anti-abuse: suspected shill bidding, collusion or manipulation may lead to voided sales and account restrictions.

5. Fees & Charges

• Listing fees: may be free during promotional periods. Any listing fee is shown clearly before you publish.
• Commission: may be deducted from the seller’s proceeds on successful sales. The rate is shown in the seller flow/dashboard.
• Delivery costs: if shipping is offered, the delivery cost (if any) is shown on the listing and forms part of the deal terms.

For full details (and examples), see Fees and our Terms & Conditions.

6. What Happens After You Win?

1. You receive confirmation in your dashboard (and usually by email) that you won.
2. Payment is completed/collected via the marketplace flow.
3. The seller dispatches (or arranges collection) within the stated window and provides tracking/proof where available.
4. You confirm receipt through your dashboard so the deal can complete.

7. Dispatch, Receipt & Disputes

• Sellers must dispatch within the platform’s dispatch window (or the listing’s stated terms).
• Buyers should confirm receipt promptly after delivery.
• If there’s a genuine issue (non-delivery, damage in transit, or material misdescription), raise it promptly via the platform flow.

Full rules and time windows are defined in the Terms & Conditions.